TERMS AND CONDITIONS
TERMS & CONDITIONS
Welcome to Basho by Ila. We want your experience with us to be simple, transparent and enjoyable. By using our website or placing an order with us, you agree to the Terms & Conditions outlined below.
Please take a moment to read these carefully, particularly our policies relating to products, shipping, returns and exchanges, and international taxes and duties.
OUR STORE
Basho by Ila is an independent brand, and every piece is created with thought and care. Our collections may include handcrafted, artisanal and individually finished pieces, and slight variations in colour, texture, weave or finish may naturally occur.
By placing an order with us, you confirm that you are legally able to enter into a purchase agreement and that the information provided by you is accurate and complete.
PRODUCTS & SPECIFICATIONS
We make every effort to ensure that the product information, photographs, colours, measurements and descriptions on our website are as accurate as possible.
As many of our pieces are handcrafted or made in small quantities, minor variations may occur and are part of the character of the product.
Measurements, weights and other specifications may be approximate and are provided for guidance. Colours may also appear slightly different depending on your screen, device or display settings.
The availability, specifications and prices of products may change from time to time. The display of a product on our website does not guarantee that it will remain available.
SHIPPING, RETURNS & EXCHANGES
Our Shipping, Returns & Exchanges policies contain important information regarding your order. We kindly request that you read these policies before making a purchase.
By placing an order, you acknowledge and agree to the terms outlined in these policies.
DUTIES & TAXES
For international orders, any customs duties, import taxes or other charges applicable in the destination country will be the responsibility of the customer.
International shipments may be subject to customs inspection and to local duties or taxes, depending on the regulations of the destination country. These charges are determined by the customs authorities of the destination country and are outside our control.
By placing an international order, you agree to comply with the applicable laws and regulations of your country relating to the purchase, possession and use of the products.
A NOTE ABOUT OUR WEBSITE
We make every reasonable effort to keep the information on our website accurate and up to date. However, information may occasionally contain errors, omissions or become outdated.
The content on this website is provided for general information and should not be considered the sole basis for making a purchasing decision. We reserve the right to correct, update or modify information on the website at any time.
Some information may be historical and is provided for reference only.
WEBSITE USE
By accessing and using this website, you agree to use it responsibly and lawfully.
The content, images, designs, photographs, text, graphics and other material on this website belong to Basho by Ila unless otherwise stated. No part of the website or its content may be copied, reproduced, distributed, sold, or commercially exploited without our prior written permission.
CHANGES TO THESE TERMS
We may occasionally update these Terms & Conditions to reflect changes to our website, products, services or applicable requirements.
The most current version will always be available on this page. By continuing to use the website after any changes are posted, you agree to the updated Terms & Conditions.
GENERAL CONDITIONS
We reserve the right to refuse or cancel an order where necessary, including in circumstances involving incorrect pricing or product information, suspected fraudulent activity, or other situations where an order cannot reasonably be fulfilled.
Information submitted through the website may be transmitted across different networks and may be subject to technical changes necessary to ensure compatibility with connecting networks or devices. Payment information is protected through appropriate security measures during transmission.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website, its services or its content without our express written permission.
By using this website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions