RETURNS & EXCHANGE

All sales are final. We check the product at our end before dispatching it. We offer no exchange or return unless the product has a manufacturing defect that has gone unnoticed at our end. Please note that the return shipping cost will have to be borne by the customer.

We do not provide reverse pick-up facilities. We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange the same.

If u happen to receive a defective or damaged product(s), please notify us at bashobyilaofficial@gmail.com mentioning your order ID as well as the picture of the defect, within 24 hours of receiving the product(s)and we will take it forward from there. After the product arrives back to us, it would go for a thorough quality check by our team, and only after its approval, it will be eligible for exchange.

The management decision with regard to damaged/ defective products and refund shall be final and binding. All Basho by Ila Products should be returned in an UNMARKED, UNUSED condition with the original packaging, tags, and sale receipts intact. Any items not received by Basho by Ila will be considered not returned.

Therefore, please use a reliable shipping service once we notify you to do the same. Any items that have been altered by an external repair service will not be accepted for a refund or exchange. We at Basho by Ila, are allowing returns ONLY IF you feel that the item you have received is defective and NOT for reasons such as you didn’t like the color and/or design and/or material and/or simply changed your mind after making the payment on our website, or the saree is stitched (as its clearly mentioned in the description that these saris are made in our workshop by our tailors). We also write in the description please read the return or exchange policy.

Cancellation Policy

We do not allow for the cancellation of orders placed. We request you to shop with indulgence and care so that the item you buy is something you can absolutely love and flaunt. The Management reserves the unilateral right to modify or alter the aforesaid conditions and policy without prior notice and the same shall be final and binding.